FAQ

Delivery

• How can I return an item?

  We think you'll love your Canary Hill item.  But we appreciate that customers change their mind. You are entitled to the legal cooling-off period of 14 calendar days. The Belgian law of April 12, 2010 on business practices, information and consumer protection, allows the purchaser within 14 days from the delivery of the product to inform the vendor that he or she renounces the purchase. The goods have then to be sent back, undamaged, unused and with the original labels or hangtags.  You'll find an order form in the box; please indicate on the form which items you return and send the form with the goods.  We remind you that we only accept returns of unused items, with the original labels or hangtags and without signs of use (stains, odors,...).  Please note we do not accept returns on sale items.

  Important!  A kit must be returned as a kit, thus including the shirt and the shorts. We will not refund an incomplete returned kit.

  Canary Hill offers free return * for shipments to Belgium, Luxemburg, Netherlands, France, Germany, Spain, Italy, Portugal, Ireland, Malta, Finland, Czech Rep, Estonia, Slovkia and Slovenia: please use the return label inside the box to send us back your goods

  Please send back your parcel using the return label * or at your own expense by mail to:

  53Twelve BVBA
  Raapstraat 23
  9031 Drongen - BELGIUM

  International Return

  All returns from overseas to Belgium must be marked on the customs declaration that it is a 'RETURNED ITEM' . This will mean that there are no custom charges liable. If you do not do this and we are charged by customs, we will recharge you the customs fee.

• What about international shipments?

  Outside Belgium these shipping rates apply:

  

  Want your outfit delivered in a country that is not on the list?  With pleasure!  Drop us an email at carol@canaryhill.be and we'll make it work.

• What about shipping costs for domestic and international deliveries?

  All our items are shipped by bpost and its affiliated international partners. You can have your parcel delivered at your home address or at another address. Shipping cost is 8 euros per parcel within Belgium. The delivery time is estimated between 3 to 5 working days.  Delivery in a pick up point (Belgium only) costs 6 euro per parcel.

  Want your items shipped internationally?  Our pleasure!

  

  You want to have your Canary Hill outfit delivered anywhere outside these countries? Please contact us at webshop@canaryhill.be and we will arrange it for you !